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sellza
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Help

Contact us

We are a small team in India and we read every message. Here is the quickest way to get help.

Last updated 13 October 2026
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Support

Email support@sellza.in. We reply within 1 working day, Monday to Friday.

  • About an order: write from the email you used at checkout and include your order number (it starts with SZ- and is in your receipt).
  • Lost your download link? Sign in to My library with the same email to download again.
  • Refunds: see the Refund policy. Files that are broken or not as described are refunded if you tell us within 24 hours.
  • Sellers: sign in to your dashboard, or email us with your store link.

Company details

  • Legal name: [Legal entity name]
  • Registered address: [Registered address]
  • CIN / GSTIN: [CIN] / [GSTIN]
  • Phone: [Support phone number]

Grievance Officer

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, you can raise a complaint with our Grievance Officer:

  • Name: [Grievance officer name]
  • Designation: [Designation]
  • Email: [grievance@your-domain] (or support@sellza.in)
  • Address: [Legal entity name], [Registered address]
  • Hours: Monday to Friday, 10:00 to 18:00 IST, except public holidays

We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt. Requests to remove content that is clearly unlawful (for example, sexual content involving a person without consent) are acted on within 24 hours.